On this page
- Payment & Billing
- Product Basics
- Product Safety
- Program Benefits
- Environmental Stewardship
- Media Relations
Where should I go for marketing inquiries or press?
The only thing we like more than talking about your lawn is talking about instead. Hit us up with an email at firstname.lastname@example.org and let us know what you need.
How do I contact consumer services?
However you'd like. We'd love to talk, email, or chat live with you. You can call us at 1-866-839-8528, email us at email@example.com, or chat with us through the chat box in the bottom right-hand corner of our website.
I'm excited for my order! How do I check its status?
We're excited for your order, too, so once you place it, we'll send you emails with status updates. If your inbox isn't a very hospitable environment, go ahead and contact us directly.
Can I write a message with my gift?
You're so thoughtful! Unfortunately we can't do that yet, but hopefully we can add gift messages later. Check back!
Do you offer discounts?
Discounts are the best. The easiest way to get one is to sign up for our newsletter. You'll get 10% off your first purchase, easy-peasy.
What are my shipping options?
Standard shipping is included in your plan. We'll email you tracking the tracking info so you'll know when to expect it. I'm moving to a new lawn!
I'm moving to a new lawn! How do I switch my shipping address?
Congratulations! We can't wait to help you make it green, strong, and barefoot-worthy. Please reach out to our consumer services team to update your address. Phone: 1-866-839-8528 Email: firstname.lastname@example.org Live Chat: Find our live chat box in the bottom right-hand corner of our website.
Where does instead ship to?
Right now we ship to just about every backyard in the continental United States. We are unable to ship to Alaska, Hawaii, PO boxes, and APO/FPO addresses at this time.
Do you offer a guarantee?
Of course. We stand behind all our products. If for any reason you're not happy, we will refund your money. We do, however, want to make sure your lawn is green and strong, so if something didn't turn out the way you wanted, please contact our consumer services team by phone, email, or live chat. Phone: 1-866-839-8528 Email: email@example.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.
Can I return my order?
We want to make sure you're happy with instead™, especially if something didn't turn out the way you wanted. We will gladly discuss a refund for your purchase or see how else we can help. Please contact our consumer services team by phone, email, or live chat. Phone: 1-866-839-8528 Email: firstname.lastname@example.org Live Chat: Find our live chat box in the bottom right-hand corner of our website.
Can I make exchanges?
We hate saying no, but we don't exchange items unless there is a defect on our part. Regardless, we want to resolve the situation, so please contact our consumer services team by phone, email or live chat. Phone: 1-866-839-8528 Email: email@example.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.
Payment & Billing
How do I change my billing address?
We've got people for that. A whole team actually. Call them at 1-866-839-8528 or drop them an email at firstname.lastname@example.org
What types of payment do you take?
You can purchase instead™ with most major credit cards, including Visa, MasterCard, and American Express. We accept PayPal, too. Unfortunately we do not accept cash, check, Venmo, or money orders, nor can we split payments across credit cards. All orders are subject to review.
Is my credit card info secure during checkout?
Heck yeah. Our site is locked down and all transactions are secure and encrypted. Just look for the little lock in the address bar.
Can I apply this on grass my dog goes on? Is it safe for him to go on the grass after I apply?
Yes and yes. We've always got dogs on our mind, but especially when we created instead. As soon as you apply, let your dog have his yard back, he's probably got all kinds of business to get to out there. All our instead™ products are safe for pets — and kids — when used as directed.
Can my kids play on the lawn after treated?
Yes. Get those kids out of the house and back into the yard right after you apply. Don't let them miss another minute of green time. All our instead products are safe for kids — even the four-legged furry ones — when used as directed.
What's instead made of?
We love this question. Seriously, we love to talk about our natural ingredients because they work so hard to make your lawn beautiful. (It doesn't hurt that all the ingredients are easy to pronounce, either.) In our Happy Lawn fertilizer we use feather meal for long-lasting feeding and blood meal for a quick boost of nutrients. Molasses feeds soil microbes to build fertility, and flour meal is great for amending the soil. Kelp meal encourages strong root development, and potassium helps the lawn stand up to stress as well as you do. And ingredients like alfalfa meal, soybean meal, and earthworm castings all help amend and condition the soil. If you want to see the the full ingredient list, click here. Want to know what's in instead™ Ambitious Seed products? Just cool season grasses designed to thrive in your yard. When we talk about ingredients, we're not just talking about what you put in your yard, but what we add to the planet. That's why our packaging materials matter too. Our bags include green plastics — 25% of the film comes from sugarcane, a bio-based renewable source. All our corrugate can be recycled in local collection boxes. Find the locations near you.
How do I measure my yard size?
This is not a geometry quiz. We swear. Acute, obtuse or otherwise. Just check out these visual references and decide which one looks most like your yard.
Where can I buy instead™?
What settings should I use for the spreader?
Kinda depends. Just flip over your package of Ambitious Grass or Happy Lawn and the spreader settings are spelled out for you.
How often should I water?
A good drink each day will get your Ambitious Grass off to a great start. But just until it's 2 inches high. Water Happy Lawn when you put it down, but then go ahead and get on with your life.
Should I use products before or after it rains?
A little rain never hurt anyone and it sure won't get in the way of our products doing their thing. But if the forecaster is predicting heavy, hard, pouring, violent, or torrential showers, please wait until after the deluge to apply them.
What kind of grass should instead™ be used on?
This is one those ways we keep things super-easy for you. We have lawncare plans for each region, so just by telling us where you are, we can make sure you get the right product for the type of grass you have. instead™ has plans for cool-season grasses, like Kentucky bluegrass, fine fescues, tall fescues, and ryegrasses, as well as plans for warm-season grasses like Bermuda grass, centipede, St. Augustine, and bahiagrass.
What are the natural ingredients mentioned?
This is definitely our favorite question. (Don't tell the others.) We'll start by saying we like ingredients we can pronounce, natural ingredients, like feather meal, blood meal, wheat flour, molasses, potassium, kelp meal, and alfalfa meal. If you want the full list, see what exactly goes in each bag.
Why did the scientists select these ingredients?
The short answer is that they picked natural ingredients because we don't think you should have to compromise your values just to have a great lawn you can enjoy with family and friends. Curious about why they picked each ingredient? Feather meal is great for long-lasting feeding and blood meal for a quick boost of nutrients. Molasses feeds soil microbes to build fertility, and flour meal is great for amending the soil. Kelp meal encourages strong root development, and potassium helps the lawn stand up to stress as well as you do. And ingredients like alfalfa meal, soybean meal, and earthworm castings all help amend and condition the soil.
Do you have any before and after photos? / Are there any reviews to tell how this works?
We LOVE before and after photos. They're fun to look at and the products speak for themselves. Since we just launched, we're still in the process of getting ratings and reviews, but soon you'll be able to hear what other people like you think about instead™.
Where are these ingredients derived from?
Way to dig into the details. Inside our Happy Lawn products are natural ingredients, like feather meal, which comes from poultry feathers, and wheat flour, which comes from grinding wheat. We also use molasses, which is a byproduct of sugar extraction, and potassium, which comes from mineral deposits or salt water. The kelp meal we use is made from dried ocean seaweed, the alfalfa meal is dehydrated and ground alfalfa, and the soybean meal is a byproduct of soybean oil extraction. The earthworm castings are directly from worms, and the blood meal is derived from dried livestock blood.
Do you have any weed control?
Great question. We've got two great answers for it. First, the most natural way to prevent weeds is crowding the buggers out with a thick and healthy lawn. That's kinda the whole point of the instead™ program. Second, we do have a weed control product in the works. Stay tuned!
Do I have to purchase a full plan?
We'll be honest, the plan is part of the beauty. It's what makes instead™ so simple. You purchase it once in the spring and we send you exactly what you need, when you need it, the rest of the year. But, hey, what if it's summertime and we've just bumped into each other for the first time? We've got smaller plans for later in the growing season, so you're only buying what your lawn needs for the rest of the year — and we'll still ship it right when it's time to apply.
Is instead™ safe for kids and pets?
Yes. And that's one of the main reasons we exist. You deserve to have a lawn you love, without sacrificing your values. We scrutinize all of our products to make sure they are safe when used as directed. Please read the instructions carefully and follow directions when you use and store instead products.
What if my dog accidentally eats this?
Our products are safe to use around dogs when used as directed. Although non-toxic, consumption of large amounts of this product by dogs may cause upset stomach. Please monitor pets and keep the unused product out of the reach of children and pets to avoid accidental consumption.
Can I apply this if my kids are outside?
We recommend keeping everyone — kids and pets — off the lawn while you apply instead™ products. As soon as you're done, give them their yard back. All of our products are safe for use around kids and pets when used as directed.
Hmmmm…I just applied Happy Lawn fertilizer and let's just say it doesn't smell like roses. Is everything ok?
Yes! For the first 24 hours after you apply Happy Lawn fertilizer you can expect to catch a whiff of some of our natural ingredients. Not to worry, they're doing their job, plus it will go away soon!
What benefits does instead™ offer my lawn?
By using natural ingredients in a lawncare program that is delivered to you right when you need it, we take the worry and guesswork out of having a lawn you can love.
Is this better than ___ (conventional) product?
Lawncare isn't a competition. What matters is that you have a green and barefoot-worthy lawn that you can enjoy. instead™ can give you that. And instead™ can do it without all the harsh chemicals. Is that better? You be the judge.
Can I buy just one product / can I buy all the products at once?
instead™ isn't just a bunch of products, it's a lawncare program. We designed it that way so you can do all the important things you want to do with your life and let us worry about when to seed or fertilize your lawn. That's why we don't sell our products individually. You get the best results with none of the hassle. In the spring, you sign up for the full-year plan. However, if you don't sign up until summer, we'll have partial plans available to get you through the growing season.
Does natural lawn care work?
Yes! Natural lawncare works really well — that's why we're here. We wanted to provide people like you with a lawncare option you could feel good about — one that's full of natural ingredients, not harsh chemicals. See how well it works.
Can I treat someone to a plan?
You're so thoughtful! Yes, you can! When you get to the shipping address fields of checkout, be sure to put that lucky someone's address in, not your own (unless, of course, they live with you). Just keep in mind that billing, tracking and how-to emails will be sent to the email address that you enter at checkout.
How do I cancel?
Dang, we hate to see you go, but if you must, it's simple. You can call our consumer services team and we will prorate and refund what's left of your plan. Call 1-866-839-8528 .
Is your packaging recyclable?
The materials we use in our packaging matter just as much as the natural ingredients that go inside them. Everything we use for shipping — like corrugated cardboard — can go in your recycling bin. So can the inserts. Also, 25% of the film in our product packaging is made from sugarcane, a bio-based renewable source, and the plastic in our Go Getter Spreader is made of 80% recycled content.
Why are your products better for the environment?
Let us count the ways!
- We believe that beautiful lawns can be achieved by just giving the lawn what it needs, avoiding the need to use harsh pesticides or herbicides.
- Our slow-release, natural ingredients are formulated to help reduce run-off in waterways, because good waterway stewardship is the only kind of waterway stewardship, if you ask us. Our natural ingredients are released by microbes into the soil, and that minimizes the risk of nutrients leaching with water.
- All instead™ products are pollinator-friendly (meaning we don't have pesticides in our products) because those guys have lots of work to do to keep our ecosystem buzzing.
Are your products pollinator safe?
Yes. We wouldn't have it any other way. We keep pesticides out of our products so you can keep pollinators in your yard, doing their important work.
Do your products have warranties?
We guarantee your satisfaction on all our products. If something didn't turn out the way you wanted or if you aren't happy for any reason, we'll refund your purchase. Please contact our consumer services team by phone, email or live chat. Phone: 1-866-839-8528 Email: email@example.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.
I have a lawn, but I also have a press pass. Where can I direct my questions?
Looking forward to your questions! Just email us at firstname.lastname@example.org