Frequently Asked Questions

Men delivering instead package

Newsletter Sign Up - Terms & Conditions

*Code valid only on chooseinstead.com and limited to 1 purchase per customer, used on subscriptions only. Offer cannot be combined with any other discount, coupon, sale, promotion or any other offer. Swiss Farms reserves the right to extend, modify or discontinue this offer or change these terms at any time without notice.

Contact

The only thing we like more than talking about your lawn is talking about instead. Hit us up with an email at marketingservices@swiss-farms.com for Marketing inquiries and mediarelations@swiss-farms.com for Press inquiries and let us know what you need.

However you'd like. We'd love to talk, email, or chat live with you. You can call us at 1-866-839-8528, email us at support@chooseinstead.com, or chat with us through the chat box in the bottom right-hand corner of our website.

Orders

We partner with Shop Pay to offer a pay-as-you-go option. To use Shop Pay, go to our "Get Your Plan" page and follow the instructions. You can pay in full or split the payment into 4 interest-free installments when you purchase your seasonal plan with Shop Pay. Unfortunately, we cannot split payments across credit cards. All orders are subject to review.

We're excited for your order, too, so once you place it, we'll send you emails with status updates. If your inbox isn't a very hospitable environment, go ahead and contact us directly.

You're so thoughtful! Unfortunately we can't do that yet, but hopefully we can add gift messages later. Check back!

Discounts are the best. The easiest way to know when we do have a discount running is to sign up for our newsletter, just scroll to the bottom of this page and enter your email - easy-peasy.

Shipping

After you place your order, you can expect your first shipment to arrive within 5-7 days. Free standard shipping is included in your plan, and we'll email you the tracking number so you can follow instead's journey to your door.

Any remaining shipments for the year will be shipped to you when instead's lawn care pros advise it is the best time to apply for your location, based on the zip code you provided at checkout. You’ll have one less thing to worry about in prepping for a barefoot-worthy lawn.

Congratulations! We can't wait to help you make it green, strong, and barefoot-worthy. Please reach out to our consumer services team to update your address. Phone: 1-866-839-8528 Email: support@chooseinstead.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.

Right now we ship to just about every backyard in the continental United States. We are unable to ship to Alaska, Hawaii, PO boxes, and APO/FPO addresses at this time.

Returns

Of course. We stand behind all our products. If for any reason you're not happy, we will refund your money. We do, however, want to make sure your lawn is green and strong, so if something didn't turn out the way you wanted, please contact our consumer services team by phone, email, or live chat. Phone: 1-866-839-8528 Email: support@chooseinstead.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.

We want to make sure you're happy with instead, especially if something didn't turn out the way you wanted. We will gladly discuss a refund for your purchase or see how else we can help. Please contact our consumer services team by phone, email, or live chat. Phone: 1-866-839-8528 Email: support@chooseinstead.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.

We hate saying no, but we don't exchange items unless there is a defect on our part. Regardless, we want to resolve the situation, so please contact our consumer services team by phone, email or live chat. Phone: 1-866-839-8528 Email: support@chooseinstead.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.

Payment & Billing

You can purchase instead with most major credit cards, including Visa, MasterCard, and American Express. We accept PayPal, Google Pay, and Apple Pay, too. Unfortunately, we do not accept cash, check, Venmo, or money orders. All orders are subject to review.

ACCEPTED PAYMENT OPTIONS

Visa, MC, Amex, Discover, JCB, Diner's Club, Elo, Shopify Pay, Apple Pay, Google Pay, Shop Pay

We've got people for that. A whole team actually. Call them at 1-866-839-8528 or drop them an email at support@chooseinstead.com

Heck yeah. Our site is locked down and all transactions are secure and encrypted. Just look for the little lock in the address bar.

Product Basics

instead is a natural lawn care brand that ships grass seed and fertilizer products to your door throughout the year, exactly when you need it, when you sign up for our annual plan. The products are designed to thrive in your local climate and are safe around kids and pets when used as directed.

Our natural ingredients work hard to make your lawn beautiful. In our Happy Lawn fertilizer we use feather meal for long-lasting feeding, and blood meal for a quick boost of nutrients. Molasses feeds soil microbes to build fertility, and flour meal is great for amending the soil. Potassium helps the lawn stand up to stress. And ingredients like alfalfa meal, soybean meal, and earthworm castings all help amend and condition the soil. instead's Ambitious Seed products are comprised of simple grass seed and seed mixes designed to thrive in your yard. A full list of ingredients is available here.

The products you receive depend on your zip code. In spring, you’ll get a fertilizer tailored to your specific area, and you may get a Sun & Shade, Tall Fescue, or Bermuda grass seed, depending on your location. In summer, you'll receive a summer fertilizer. In fall, we’ll send you a fall fertilizer and you may get grass seed if it’s recommended for your location that you seed again in fall. Our spreader is sold separately from the lawn care plan, and will ship to you on demand after you place an order.

We manufacture instead right here in the USA.

This is not a geometry quiz, we promise. Just go to our "Get Your Plan" page and scroll down to "How do I find my yard size?" Then click to check out our visual references and decide which one looks most like your yard.

Right here on chooseinstead.com. Isn't that convenient? instead can also be found online at homedepot.com, lowes.com, walmart.com, and costco.com.

Just flip over your package of Ambitious Grass or Happy Lawn and the spreader settings are spelled out for you in the label directions. Or, see below (spreader settings vary by grass type):

Sun & Shade Seed Mix

instead Go Getter spreader: For new lawns use 8.5, for existing lawns use 5. Drop spreader: For new lawns use 11 (go over lawn 3x), for existing lawns use 11 Hand-held spreader: For new lawns use 5 (go over lawn 3x), for existing lawns use 5

Tall Fescue Seed

instead Go Getter spreader: For new lawns use 12, for existing lawns use 6 Drop spreader: For new lawns use 13.5 (go over lawn 3x), for existing lawns use 13.5 Hand-held spreader: For new lawns use 5 (go over lawn 3x), for existing lawns use 5

Bermudagrass Seed

instead Go Getter spreader: For new lawns use 5, for existing lawns use 2 Drop spreader: For new lawns use 9 ¼, for existing lawns use 5 ¾ Hand-held spreader: For new lawns use 5 , for existing lawns use 3

Yes. In fact, it's recommended! You can apply your Happy Lawn fertilizer right after you apply your Ambitious Grass seed.

instead is specially formulated to help your lawn thrive each season. Go to our "How to apply" page for application guidance by season. Hint: In warmer areas, you are able to apply instead earlier in the year.

Each product is meant to be applied once. Apply the product we sent to you, then relax until the next shipment!

A good drink each day will get your Ambitious Grass off to a great start. But just until it's 2 inches high. Water Happy Lawn when you put it down, but then go ahead and get on with your life.

A little rain never hurt anyone and it sure won't get in the way of our products doing their thing. But if the forecaster is predicting heavy, hard, pouring, violent, or torrential showers, please wait until after the deluge to apply them.

This is one those ways we keep things super-easy for you. We have lawncare plans for each region, so just by telling us where you are, we can make sure you get the right product for the type of grass you have. instead has plans for cool-season grasses, like Kentucky bluegrass, fine fescues, tall fescues, and ryegrasses, as well as plans for warm-season grasses like Bermuda grass, centipede, St. Augustine, and bahiagrass.

This is definitely our favorite question. (Don't tell the others.) We'll start by saying we like ingredients we can pronounce, natural ingredients, like feather meal, blood meal, wheat flour, molasses, potassium, kelp meal, and alfalfa meal. If you want the full list, see what exactly goes in each bag.

The short answer is that they picked natural ingredients because we don't think you should have to compromise your values just to have a great lawn you can enjoy with family and friends. Curious about why they picked each ingredient? Feather meal is great for long-lasting feeding and blood meal for a quick boost of nutrients. Molasses feeds soil microbes to build fertility, and flour meal is great for amending the soil. Kelp meal encourages strong root development, and potassium helps the lawn stand up to stress as well as you do. And ingredients like alfalfa meal, soybean meal, and earthworm castings all help amend and condition the soil.

We have hundreds of reviews that show how instead is simple, easy to use, and most importantly, effective. Scroll to the bottom of our product pages to read what our happy customers have to say.

Way to dig into the details. Inside our Happy Lawn products are natural ingredients, like feather meal, which comes from poultry feathers, and wheat flour, which comes from grinding wheat. We also use molasses, which is a byproduct of sugar extraction, and potassium, which comes from mineral deposits or salt water. The kelp meal we use is made from dried ocean seaweed, the alfalfa meal is dehydrated and ground alfalfa, and the soybean meal is a byproduct of soybean oil extraction. The earthworm castings are directly from worms, and the blood meal is derived from dried livestock blood.

Great question. The most natural way to prevent weeds is crowding the buggers out with a thick and healthy lawn. Luckily, that's kinda the whole point of the instead program.

The plan is part of what makes instead so simple. You purchase it once in the spring and we send exactly what you need, when you need it, the rest of the year. If it's already summer, we have plans that begin later in the growing season, too, so you're only buying what your lawn needs for the rest of the year. We'll send your first shipment as soon as you order and the rest once it’s time to apply.

That excess doesn't have to go to waste! You can apply it in any areas that might need more love, just be sure to scale back how much product you use according to the size of the area.

Yes! For the first 24 hours after you apply Happy Lawn fertilizer you can expect to catch a whiff of some of our natural ingredients. Not to worry, they're doing their job and the scent will quickly fade. 

We recommend keeping everyone — kids and pets — off the lawn while you apply instead products. As soon as you're done, give them their yard back. All of our products are safe for use around kids and pets when used as directed.

Product Safety

We recommend keeping everyone off the lawn while you apply instead products. But, as soon as you're done, get those kids—including the four-legged ones—back outside to enjoy the yard. All of our products are safe for use around kids and pets when used as directed.

Our products are safe to use around dogs when used as directed. Although non-toxic, consumption of large amounts of this product by dogs may cause your dog to have an upset stomach. Please monitor pets and keep the unused product out of the reach of children and pets to avoid accidental consumption.

Program Benefits

By using natural ingredients in a lawncare program that is delivered to you right when you need it, we take the worry and guesswork out of having a lawn you can love.

instead is a lawn care program designed to let us worry about the what and when, so you can focus on enjoying your lawn. That's why we don't sell our products individually. Simply sign up in the spring for the full-year plan, or if you’ve waited until summer or fall, sign up for a partial plan to get you through the growing season.

Yes! Natural lawncare works really well — that's why we're here. We wanted to provide people like you with a lawncare option you could feel good about — one that's full of natural ingredients. See how well it works.

Subscription

You're so thoughtful! Yes, you can! When you get to the shipping address fields of checkout, be sure to put that lucky someone's address in, not your own (unless, of course, they live with you). Just keep in mind that billing, tracking and how-to emails will be sent to the email address that you enter at checkout.

Dang, we hate to see you go, but if you must, it's simple. You can call our consumer services team and we will prorate and refund what's left of your plan. Call 1-866-839-8528 .

Your instead subscription does not automatically renew each year. Simply log back onto chooseinstead.com and complete your order when you're ready to purchase another year of instead.

Environmental Stewardship

The materials we use in our packaging matter just as much as the natural ingredients that go inside them. Everything we use for shipping — like corrugated cardboard — can go in your recycling bin. So can the inserts. Also, 25% of the film in our product packaging is made from sugarcane, a bio-based renewable source, and the plastic in our Go Getter Spreader is made of 80% recycled content.

Our fertilizer bags can be recycled at stores with drop-off points for collecting plastic grocery bags. Visit How2Recycle to find a collection point near you.

Let us count the ways!

  1. Our products give your lawn what it needs to grow strong, while avoiding the use of harsh pesticides and herbicides.
  2. Our slow-release, natural fertilizers are formulated to help reduce run-off in waterways. The ingredients are released by microbes into the soil, minimizing the risk of nutrients leaching with water.
  3. instead products have no added pesticides and are pollinator-friendly, because those guys are essential to keep our ecosystem buzzing.

 

Our seed and fertilizer bags are 25% bio-plastic, made from renewable sugarcane. (Visit How2Recycle to find a bag-recycling drop-off point near you.) Additionally, 80% of the plastic in our spreader is made from recycled materials.

Yes. We wouldn't have it any other way. We keep pesticides out of our products so you can keep pollinators in your yard, doing their important work.

Warranty

We guarantee your satisfaction on all our products. If something didn't turn out the way you wanted or if you aren't happy for any reason, we'll refund your purchase. Please contact our consumer services team by phone, email or live chat. Phone: 1-866-839-8528 Email: support@chooseinstead.com Live Chat: Find our live chat box in the bottom right-hand corner of our website.

Media Relations

Looking forward to your questions! Just email us at mediarelations@swiss-farms.com

Shop Pay

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

  1. Add items to your cart.
  2. Check out with Shop Pay.
  3. Choose to pay in 4 installments. Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

The installments option on Shop Pay is available on debit and credit cards.

No, there are no late fees if you miss a scheduled payment.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

You can manage all of these settings through the Shop portal here.

If you have more questions about how Shop Pay works, they have a great article about it here.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.